Delivery & Returns

Delivery

We’ll get your Toolally jewellery to you safe and sound – take a look at our delivery options below.

Standard delivery (2-3 working days) – £3.50 – FREE on UK orders over £75. The basket total must be £75 or more after all discounts have been applied and does not include the cost of any postage.

Next day delivery guaranteed by 4pm* (if ordered before 12:30pm) – £6.95

Next day Saturday delivery* (if ordered before 12:30pm) – £10.50

*Next day orders placed after 12.30pm Friday and before 12.30pm Monday will arrive the following Tuesday. Next day delivery is not available on Special Edition, bespoke or clip-on designs.

International delivery

Since the UK left the EU, different regulations are now in place when shipping our products internationally.

For our international customers (including those in the EU), you may be required to pay a customs, VAT charge or handling fee when your order arrives in your country, before you can claim your parcel.

These charges can vary and depend on where the order is being sent, and the value of the item(s). To find out more and check the charges you may incur, please read your country’s customs and border control regulations.

Toolally cannot be held responsible for any charge incurred when importing items into your country.

 

RETURNS

We hope you’re totally in love with your Toolally purchase. If for any reason you are not, please return your jewellery unworn in its original packaging within 14 days of purchasing for an exchange or refund. All refunds and exchanges are processed within 7 working days.

Damaged products or exchanges can be returned to us for FREE*. For all other returns, we will refund the cost of your order less the cost of the return postage – £3.50.

*Not available for products purchased from The Outlet.

Sending your item(s) back to us

Complete the returns section on the reverse of your invoice.
Affix the pre-paid Royal Mail label included with your delivery to the outside of your parcel.
Drop off at your local post office. Please obtain and keep your proof of postage.

If you have lost your pre-paid returns label you can download a new one here: bit.ly/2TYB4dk

Or if you need a new returns form, download here: bit.ly/2Rw7OJs

Items which cannot be returned.

Personalised products. If your item has been customised to include our clip-on fastening option, we’re unable to refund the cost of the alteration.

Bespoke, made to order products.

Any product that has been used, returned without its original packaging, or is returned in an unsaleable condition.

 

EXCHANGES

When exchanging your item(s), remember to include details of the new style/colourway using the returns form. We’ll dispatch your replacement product(s) free to UK addresses. We will contact you if there are additional funds to pay.

Products may only be exchanged once. Your exchanged product can be returned for a refund less the cost of the return postage – £3.50.

 

INTERNATIONAL RETURNS

International returns should be posted back to our studio address below. We are unable to cover the cost of international returns. Toolally Jewellery, 20-22 Newtown, Barnoldswick, Lancashire, BB18 5UQ, United Kingdom. Refunds only, to exchange please re-order.

 

FAULTY ITEMS

If your order arrives damaged or imperfect, please contact us on 01282 389015 or customerservice@toolally.com stating your order number and the nature of the fault. We will then advise the best way to deal with it.

 

REPAIRS AND WARRANTIES

Every piece of Toolally jewellery is covered by a 12 month warranty* which covers manufacturing faults but excludes fair wear and tear, accidental damage or misuse. If , within 12 months, your jewellery needs repair, please let us know by emailing customerservice@toolally.com and we will provide you with a repair service free of charge.

Although we endeavour to ensure that every piece of Toolally jewellery is finished to our strict quality standards, nothing is indestructible and at times you may need a repair after your warranty. In this instance please contact us at studio@toolally.com.

*Not available for products purchased from The Outlet.