Delivery & Returns

Delivery

We’ll get your Toolally jewellery to you safe and sound – take a look at our delivery options below. If you have any questions or need your order delivered quickly, get in touch and we’ll get you sorted.

  • Standard tracked delivery (3 – 5 working days) – £3
  • 1st class tracked by Royal Mail – £4.50
  • Free UK delivery when you spend over £75

Returns

We hope you’re totally in love with your Toolally purchase, but if for any reason you are not please get in touch with us within 14 days of receipt.

If your order arrives damaged or imperfect please return your jewellery in its original packaging along with your invoice to:

Toolally Jewellery
Ground Floor
Nesfield House
Broughton Hall
Nr Skipton
Yorkshire
BD23 3AE

When we’ve received your jewellery and confirmed your return, the cost of the postage will be credited back to you using the same method you used to pay for your order. Please obtain and keep proof of postage for your returned item(s). We will then send by return of post a replacement pair of earrings to you.

If when you receive your earrings you find the size or colour not to your liking then get in touch and we’ll look into exchanging it with another item from our range. In this instance we will require you to cover the postage cost in returning the item to us and for us to post the replacement item(s) to you. If you require a refund then we will refund you the cost of your order less the cost of the postage method used to send the items to you using the same method you used to pay for your order.

When returning items for exchange or refund please send by tracked or signed for or at the very least obtain proof of postage as we will not be able to exchange or refund your item(s) before receiving your original purchase(s).